FAQ
Direct answers to the questions our clients ask most, before and after requesting a legal service.
Ordering and Payment
Do I need to create an account to request a service?
No. You can choose the service and complete your order and payment directly without creating an account. You just need to enter the basic information required to process the order and contact you.
How does payment work?
Payment for the service is made electronically while completing your order in the store, through a secure payment gateway. Once payment succeeds, you’ll receive an order number to share with the office’s team on WhatsApp, along with a summary of your case and any available documents. The office does not send a new payment link after the order has been submitted.
Does the price shown include tax?
No, the prices shown in the store do not include VAT. VAT is added automatically at a rate of 15 percent when you complete your order on the payment page, and you’ll see the base price, the tax amount, and the final total before confirming payment. Government or court fees, if any, are not included in the service price and are explained to you separately.
Can I get a refund if I change my mind?
If the legal team has not yet started work on the service, you can request cancellation and a refund — see the Cancellation and Refund Policy for the specific cases and details.
After Submitting Your Order
What do I do after submitting my order?
Once payment succeeds, a confirmation page will appear showing your order number. Send the order number or payment receipt via WhatsApp, along with a summary of your case and any available documents, so the office’s team can verify the order and start reviewing it.
When will the legal team contact me?
After verifying your order number or payment receipt and reviewing the information you sent, the office’s team will contact you if any additional information is needed. Your consultation is then forwarded to the relevant lawyer, or an appointment is scheduled for you depending on the type of consultation paid for. Execution services begin once all required documents have been received in full.
Will my information and case files be kept confidential?
Yes. All client information and documents are treated with complete confidentiality in accordance with the professional standards of legal practice, and are not shared with any party outside the scope of providing the service.
Choosing a Service
What's the difference between the four types of consultation?
They differ by channel (WhatsApp, phone, video, or an in-person visit to our Jeddah office), duration, and price — see the How the Service Works page for the full comparison.
I'm not sure which service is right for my case — what should I do?
Use the “Which Service Do You Need?” tool and you’ll be guided to the right service in just two questions, or contact us directly on WhatsApp before ordering.
Didn't Find Your Answer?
Contact us on WhatsApp and we’ll answer you before you pay anything.